iSeries Operations Supervisor - Maryville,TN
iSeries Operator Supervisor – ETO
The iSeries Operator Supervisor will be
responsible overseeing the daily responsibilities of the iSeries Operations
team.
Responsibilities:
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Assure all daily responsibilities are meet, including printing and customer
support
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Ensure team is giving the highest level of customer service
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Ensure that we have proper coverage of shifts
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Maintain relationships with service desk, iSeries Engineers, and other
supporting teams
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Communicate, support and engage stakeholders
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Coordinate and organize the efforts of special print jobs
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Help ensure appropriate processes are documented and followed
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Review processes and make recommendations/implement changes to improve,
simplifying processes and teams and automate wherever possible
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Work effectively with business leaders and subject matter experts in a
collaborative manner, building constructive and effective relationships
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Identify quality and efficiency metrics to calculate and validate team
performance and capacity.
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Develop and maintain project plans/backlog to facilitate progress reports
and ensure deliverables are met
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Ensure process documentation remains current
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Ensure print room stays well stocked allowing us to meet the demands of the
business
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Ensure print room equipment is well maintained calling for maintenance as
needed
Requirements:
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Problem solving and root cause identification skills
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Able to work effectively at all levels in an organization
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Strong analytical, problem solving and project management skills
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Experience in project management, process mapping, group facilitation, data
gathering and analysis, and phases of project life cycle (requirements
gathering, design, development, deployment, training, and measuring
effectiveness)
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Strong ability to work effectively within time constraints, changing
priorities, and without constant oversight
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Flexible and adaptable; able to find directions in ambiguous situations
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Proficient in Microsoft Office Suite: Including Intermediate in Excel,
Word, and PowerPoint
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Bachelor's degree or equivalent technical and business experience
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Some after hours and weekend work required to support maintenance
activities
Benefits
401(K) includes 100% company match of the first 4%
Medical and Dental Plan with Prescription Coverage and Vision
Paid Time Off days and holidays
Wellness Programs and On-site fitness facility
On-site restaurant
Team Share Quarterly Bonus
5000 CLAYTON RD
MARYVILLE, Tennessee, 37804
United States
Job Category: Information Technology
