Title:
Credit Services Stipulations Representative Bilingual (Non – LO – Servicing) Job Status: Full Time/Hourly
Department:
Credit Reports to: Credit Services Supervisor
Work Schedule:
Flexible Amount of Travel Required: No travel required
Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently
services over 200,000 loans. Our strength as an organization is rooted in
the quality of our people and products. We are an equal opportunity
employer committed to creating a diverse workforce. Furthermore, we're
financially strong, with a reputation for leading the industry with
unsurpassed products, a broad range of services and a coast-to-coast
presence. And we're professionally strong, from entry level to more
experienced positions, we're actively recruiting individuals who are
passionate, positive, and eager to learn. As a member of our team, we will
equip you for success, you'll enjoy excellent benefits, opportunities for
growth and an encouraging culture that supports work/life balance.
POSITION SUMMARY:
Credit Service Representatives exist to collect and verify information in
order to build a credit file that will back the loan. This process includes
contacting customers and employers, ordering various income documents, and
communicating with home centers to complete stipulations on behalf of the
Loan Specialists (LOs).
ESSENTIAL FUNCTIONS:
-
Verifies income, employment and other stipulations to ensure the
customer’s ability to repay the loan on behalf of the Loan
Specialists (LO’s).
-
Determine proper documentation required based on income/employment
type.
-
Collect, review and calculate income from documents including tax
returns, check stubs, benefit letters, P&L statements, balance
sheets, pension/annuity letters, etc.
-
Accurate documentation in LINK.
-
Re-computing debt ratios on behalf of the Loan Specialists (LOs).
-
Collect and verify other stipulations deemed necessary from the
Loan Specialists (LO’s) including verification accounts are paid in
full, bi-weekly mortgage requirements, job gap letters, site rent,
living expenses, landlord references, etc.
-
Collect required pre-acceptance documents from the customer prior
to full approval.
-
Promote company image through professional service and actions.
-
Performs other duties as assigned.
QUALIFICATIONS:
-
High School Diploma or GED required. Associates or bachelor’s
degree preferred.
-
Computer competency with Microsoft Office and typing skills at
minimum 40 wpm.
-
Great attention to detail and organizational skills.
-
Problem solving skills.
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Ability to work in a team environment.
-
Must have excellent communication skills, especially verbal and
phone etiquette
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Willing to learn, hard-working, determined and assertive.
PHYSICAL DEMANDS:
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Must be able to remain in a stationary position 75% of the time.
-
Constantly operate a computer and other office productivity
machinery, such as a telephone, calculator, copy machine, and
computer printer.
-
90% communication methods completed over the phone. Must be able to
exchange accurate information at all times.
-
Ability to identify and assess account status and determine
appropriate process.
-
Constantly works in an indoor temperature controlled, sealed window
office environment.
BENEFITS:
-
401(K) includes 100% company match of the first 4%
-
Medical and Dental Plan with Prescription Coverage and Vision
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Paid Time Off (PTO) days and holidays
-
Tuition Assistance
-
Wellness Programs and On-site workout facility
-
On-site restaurant
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Bonuses!!!
